Shipping & Returns

Shipping & Delivery Policy

We deliver our products within the United Arab Emirates only. We do not ship internationally.

How delivery works

Orders are packed in insulated, cold-chain packaging and delivered by our own delivery team or a third-party courier using temperature-controlled vehicles, so your frozen products arrive frozen.

Delivery time

Dubai: within 24 hours of order confirmation.
Other UAE emirates: 1–2 working days.

Delivery fees

Free delivery on orders above AED 100.
Orders below AED 100: delivery and service fee of AED 15.

Delivery fees are shown at checkout before payment. Please provide your full address and contact details to avoid any delivery delay.

Proof of delivery

On delivery, the customer is required to sign or confirm receipt of the goods to verify the completeness and quality of the order.

Multiple shipments

Multiple bookings / orders / shipments may result in multiple postings to the cardholder's monthly statement.

Payment Confirmation

Once the payment is made, an order confirmation and payment receipt will be sent to the email address provided at checkout immediately, and in any case within 24 hours of receipt of payment.

Refund Policy

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

You may request a refund if:

the product delivered is damaged, defective or not frozen on arrival;
you received the wrong product or an incomplete order;
the product is past its expiry date on delivery;
the order is cancelled within the cancellation window (see Cancellation Policy).

Return Policy

Because our products are frozen food, returns are accepted only if the product is damaged, defective or the wrong product was delivered. Please inspect your order on delivery and notify us within 24 hours of receipt at contact@laylafoods.ae or +971 4 3412 725 with your order number and photos. Products must be unopened, sealed, not tampered with and in their original packaging. We will arrange collection and, at your choice, send a replacement or issue a refund to the original payment method. We reserve the right to refuse returns of products that have been opened, used or tampered with, or not stored frozen after delivery. Delivery fees are non-refundable except where the error is ours.

Cancellation Policy

Customers can cancel their order within 30 minutes of placing it by contacting our support team at contact@laylafoods.ae or +971 4 3412 725. Orders that have already been dispatched cannot be cancelled. Refunds for cancelled orders will be made back to the payment method used initially by the customer and will be processed within 10 to 45 days depending on the issuing bank.