Refund policy

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

You may request a refund if:

• the product delivered is damaged, defective or not frozen on arrival;
• you received the wrong product or an incomplete order;
• the product is past its expiry date on delivery;
• the order is cancelled within the cancellation window (see Cancellation Policy below).

To request a refund, contact us at contact@laylafoods.ae or +971 4 3412 725 with your order number and photos of the product.

Return Policy

Because our products are frozen food, returns are accepted only if the product is damaged, defective or the wrong product was delivered. Please inspect your order on delivery and notify us within 24 hours of receipt with your order number and photos. Products must be unopened, sealed, not tampered with and in their original packaging. We will arrange collection and, at your choice, send a replacement or issue a refund to the original payment method. We reserve the right to refuse returns of products that have been opened, used or tampered with, or not stored frozen after delivery. Delivery fees are non-refundable except where the error is ours.

Cancellation Policy

Customers can cancel their order within 30 minutes of placing it by contacting our support team at contact@laylafoods.ae or +971 4 3412 725. Orders that have already been dispatched cannot be cancelled. Refunds for cancelled orders will be made back to the payment method used initially by the customer and will be processed within 10 to 45 days depending on the issuing bank.

Contact

Zest Layla
7th Street, Al Qusais Industrial Area 3, Dubai, United Arab Emirates
Email: contact@laylafoods.ae
Phone: +971 4 3412 725